At SoftLight, customer satisfaction is our priority. Should you encounter any issues with your product, we are ready to assist you according to the terms below.

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Return Period

You can request a return or exchange within 14 days from the date you received the product (if you want to make it 30 days, you can replace 14 with 30).

After this period, a refund or exchange may not be possible.

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Return Conditions

The returned product must meet the following conditions:

• It must be unused.
• It must be undamaged.
• Its original packaging must be preserved.
• All accessories must be complete.

To accept a return, the order number or a document confirming the purchase must be provided.

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Non-Returnable Products

In the following cases, the product cannot be returned:

• Products damaged as a result of customer use;
• Products not accepted for return due to hygiene reasons;
• Products with severely damaged packaging;
• Products that have become unusable due to incorrect customer use.

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Refund

The product you returned will be inspected upon arrival.

You will be informed of the result once the inspection is complete.

If the return is approved, your payment will be refunded to your original payment method as soon as possible.

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Delayed Refund

If you have not yet received your refund:

• Check your bank account again.
• Contact your bank or card service.
• Due to processing time, a refund may take several business days.

If you still have not received your payment after all these steps, please contact us.

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Exchange

Only products with manufacturing defects or those that are damaged will be exchanged.

Exchanges are also made if the wrong product is sent.

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Gift Products

If the product was sent to you as a gift and meets the return conditions, a store credit of the appropriate amount or another agreed-upon solution may be offered.

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Return Delivery

Before sending the product you wish to return, you must contact us.

📧 Email: support@softlight.az (enter your email address)

Delivery costs for return shipments are paid by the customer, except in cases where the product is defective or sent incorrectly.

If the product has a manufacturing defect or was sent incorrectly, all delivery costs are covered by SoftLight.

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Contact

For questions regarding returns and refunds, you can contact us.

Store: SoftLight

📧 Email: support@softlight.az 

🌐 Website: https://softlight.az